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Time Matters in an Emergency

In a pet care emergency, time is of the essence. Once you have determined that your pet requires emergency care, call us and take the following steps to get help immediately:

  1. Protect yourself. Animals in pain often bite. Don't take it personally. Your cat or dog is scared, in pain, and just trying to protect his- or herself from further injury.
  2. Approach your pet calmly, slowly, and gently. Kneel down and call his or her name and wait for a reaction.
  3. If your pet is passive, and if his or her conditions allow, secure your pet (a kennel or towel works well) and gently get him or her into the car to come in for treatment.


If your pet displays any type of aggression, call for help and contact us for further instructions.

Call Ahead

If possible, call and let us know you are coming. This is not a requirement, but rather an opportunity for our staff to be ready and waiting to help your pet when he or she arrives. Even if you can't call personally, ask a friend or neighbor to call for you. The more information you can provide about your pet's emergency, the better prepared we can be to help your pet recover.

On the Go

Driving with an injured or traumatized pet can be stressful. If possible, get a partner, neighbor, or friend to drive you to the hospital so you can attend to your pet along the way. If possible, secure your pet in a kennel or wrap him or her in a towel or blanket for easier transport in and out of the car and to keep your pet safe while on the road. Remain calm and protect yourself at all times, but don't be afraid to offer your pet assistance as needed and as the situation allows. And please, drive safely.

Plan Ahead

It's always wise to have an emergency plan in place, just in case you need it. Having your veterinarian's phone number, the contact information for Animal Emergency Hospital of Central Connecticut, your pet's medical records (including the names of any medications or allergies he or she may take), and an animal first aid kit on hand are all measures you can take to alleviate the stresses of an emergency.

Additionally, keep the number for ASPCA Poison Control Center, (888) 426–4435, with your list of contacts, just in case.

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"Thank you for all your kindness and all the attention you gave us. You are a wonderful and compassionate group of dedicated people."
"Dr. Jason Haviar and Sarah were wonderful. Thank you so much for helping Abby feel better!"
"The Animal ER techs helped me and Bailey through his seizure. Thank you."
"Dear Dr. Haviar...you helped us when another hospital could not. Cooper's leg is healing nicely!!!"
"To the staff of the Animal ER Hospital of Central CT...Smokey is recuperating after surgery. The rubber bands you took out of his stomach, don't seem to have slowed him down much. He's been hunting on my dresser for more!"

The materials offered on this website are intended for educational purposes only. Animal Emergency Hospital of Central CT does not provide veterinary medical services or guidance via the internet. Please consult your pet's veterinarian in matters regarding the care of your animals.

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